Building stronger connections between readers and creators
Using plain language to derive insights from data
Moving a design system forward
MORE DESIGN WORKS
Building a learning ecosystem for customer success
Educating users with hands-on examples & best practices
Streamlining access to government assistance
Visualizing urban mobility
Rethinking the pedestrian experience
Narrating local history through interactive visualization
WRITING
Below are some stories I’ve published about design. Writing is a key part of my practice, as it helps me analyze and document learnings from past design work.
A behind-the-scenes look at the redesign of Medium’s reading list
How to craft the right error messages when things go wrong
Lessons from designing inline edit experience in Lightning
Examples from Salesforce’s Lightning Experience